Please note that although the terms and conditions below seem strict, 99% of our customers do not fall foul of our rules - and we are reasonable when it comes to resolving an issue. If you have a problem -contact us first and we will try to sort the situation.


DELIVERY AND COLLECTION TERMS

If you are in a halls of residence, then we will collect and deliver to the front door or lobby area of the hall in question, and we will call you to let you know when we arrive.

If you live in a private residence, we collect and deliver to the main front door of your house, and if this is in a block of flats or a tenement, then we may only deliver/collect to the main front door or reception.

Essentially, we will deliver/collect to the same place that you would expect a postman to deliver to.
On delivery after the storage period, it is the responsibility of the customer to check the contents of the box for any form of damage immediately after receiving the box from Student Storage Solutions team.

If damage has occurred, this must be shown to Student Storage Solutions delivery team BEFORE they leave the customer's address.

We cannot accept any responsibility for damage that is reported after Student Storage Solutions delivery team has left the address.

WHERE STUDENT STORAGE DELIVERS

We will return items to the customer to their new address, as long as it is within a reasonable distance from their previous address, and still within the town/city boundaries.

We define a reasonable distance as approximately 10 miles from the previous address in a city, or 4 miles from the previous address if in a town.

If you are outside these boundaries, please e-mail us to inform us of this, and we will discuss the issue with you, although we reserve the right to charge a fee reflecting our costs for delivering the items.

EARLY DELIVERY

Generally, an early delivery is not permitted, although we will take into consideration good reasons why a customer should have an early delivery. An early delivery is defined as one before the designated delivery dates. It is a requirement that you contact me at least 14 days prior to early delivery date otherwise it is difficult to organise. A charge of £20 will be payable for early delivery other than the arranged date.

LATE DELIVERY

If a customer wishes to have their items delivered after the designated delivery dates and the customer notifies storage solutions by email or text then they will be charged at the same rate per week, plus a one off charge of £15.

NON COLLECTION OF ITEMS

If a customer should not collect their goods back during the 60 days after the delivery dates have ended, and after all efforts have been made by Student Storage Solutions staff to contact the customer by mail, e-mail and telephone, the goods will be given to a charity shop.

PAYMENT TERMS

On collection of the items to be stored, full or half payment is required. This must be made in the form of cash(sterling only), or a cheque. Failure to do this will result in Student Storage Solutions reserving the right to not collect the items until payment is made.

ITEMS STUDENT STORAGE CANNOT STORE

We regret that for safety reasons, we are unable to store any of the following items:
• Gas cylinders. Deeply refrigerated flammable, non-flammable, and poisonous gases such as butane, oxygen, propane, and aqualung cylinders. Includes butane gas (e.g. for use with heated hair appliances) camping gas, and chef's blow torches
• Flammable liquids and solids such as lighter or heater fuels, paint, and matches
• Poisons such as insecticides, weed killers, arsenic, and cyanide.
• Radioactive material, oxidising materials, and organic peroxides such as bleaches and fibreglass repair kits.
• Firearms and explosives. Handguns, automatic weapons, munitions, ammunitions including blank cartridges, pistol caps, fireworks, flares, smoke canisters, and crackers.
• Infectious substances such as bacteria and viruses.
• Corrosives such as mercury, acids, alkalis, and wet-cell batteries.
• Animals, alive or dead.
• Any form of liquid, or containers with liquid(s) inside, unless they are completely wrapped and sealed in non-porous plastic, and have been checked by a member of Student Storage Solution team. This includes printer cartridges.


NON RESPONSIBILTY OF ITEMS

We are prepared to store, but cannot accept responsibility for the following items:
• Electronic equipment not in its original packaging or other professional packaging. This applies to computers, monitors, stereo equipment, televisions, and ALL other electronic equipment.
• Jewellery, coins, and collectables.
• Cash.
• Damage to electronic equipment if there is no evidence of physical damage to the packaging container.
• Items of sentimental or intangible value.
• Extremely fragile items (e.g. mirrors, picture frames, crockery).
• Unpacked items, including furniture that is not wrapped and protected.

A member of Student Storage Solutions collection team will advise customers if there is likely to be a problem with what they are storing at the time of collection. Items can be refused to be collected by Student Storage Solutions collection team, and it is at their personal discretion whether to accept an item or not for storage.